Privacy Policy
Effective Date: May 28, 2025
Last Updated: May 28, 2025
FORTRESS, a Cook Consulting and Services, LLC brand ("FORTRESS," "we," "our," or "us"), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us via our website, email, SMS/text, or phone calls. It complies with the Telephone Consumer Protection Act (TCPA), A2P 10DLC messaging regulations, and Illinois privacy laws.
1. Information We Collect
- Website: Contact details, IP address, browser/device data via cookies.
- Email: Email address, communication content, interaction data.
- SMS/Text: Mobile number, message content, delivery status.
- Phone: Call recordings (with notice), caller ID, and conversation logs.
- Third Parties: Business directories, partner services, and public sources.
2. How We Use the Information
- Deliver and manage services
- Send transactional and marketing updates (with consent)
- Improve website and communication quality
- Comply with legal and regulatory requirements
3. SMS and Text Messaging Compliance
By providing your mobile number, you consent to receive automated messages from FORTRESS. Message and data rates may apply. You may opt out at any time by replying STOP or contacting us at support@itfortress.com.
4. Call Recording Disclosure
We may record customer calls for quality assurance and training purposes. You will be notified before a recording begins, as required by Illinois law.
5. Email Communications
We may send emails related to service, support, or marketing. You can unsubscribe from marketing emails at any time by clicking the link provided or by contacting us at support@itfortress.com.
6. Cookies and Tracking
We use cookies and similar tools to analyze traffic and improve services. You may manage cookie settings via your browser.
7. Information Sharing
We do not sell your personal information. We share it only with trusted vendors or legal authorities as required.
8. Data Security
We apply industry-standard security measures to protect your data, including encryption and restricted access controls.
9. Your Rights and Choices
You may request to access, correct, or delete your personal data at any time by emailing support@itfortress.com.
10. Requesting Removal of All Customer Data
You have the right to request complete removal of all personally identifiable information (PII) we hold. This includes:
- Name, email, and phone number
- Service records, communication history
- Marketing and consent preferences
To request full data deletion, please contact us with the subject line “Delete My Data” via:
- Email: support@itfortress.com
- Mail: FORTRESS (Cook Consulting and Services, LLC), 60 W Terra Cotta Suite B, #166, Crystal Lake, IL 60014
We will verify your identity and complete your request within 30 days, unless legally required to retain specific data (e.g., billing or compliance records).
11. Children's Privacy
We do not knowingly collect personal information from children under 13 years of age.
12. Changes to This Policy
We may update this Privacy Policy as needed. All changes will be posted with an updated effective date.
13. Contact Us
FORTRESS (Cook Consulting and Services, LLC)
60 W Terra Cotta Suite B, #166
Crystal Lake, IL 60014
📧 Email: support@itfortress.com
📞 Phone: 847-752-4560
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