Fortress Cybersecurity has given me wonderful service and peace of mind with the security they provide. I highly recommend their protection for home computers, as that was my focus.
James was fantastic! He was always on time, and he was always ready to answer any questions we may have had. He is VERY knowledgeable and professional in his field! I highly recommend Fortress!
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I have known James Cook for several years. I own a small business and do not have the budget for a full-time IT department. I must admit I have been lackadaisical about my computer security. This ambivalence finally caught up with me when my computer was seriously hacked a few months ago. I discovered late one evening on a Friday night. This could not have happened at a worse time. The next morning, I called James to see if he could help me. He started working on my computer that morning and was able to complete the work by Monday evening, removing the virus and I was back up and running by Tuesday morning. I was lucky that none of my bank accounts or investment accounts had been compromised. James provided some excellent recommendations on how to better protect my computer which I have implemented. I have now contracted with Cook Consulting to be my IT department.
James is very knowledgeable and extremely responsive. He takes the time to answer all my questions and can explain the complexities of the computers in plain language making it easy to understand. When I have a question, I pick up the phone and if he is not available at the time I call, he always gets back to me the same day. I have recently asked him to help secure my cell phone which can also be a way hackers can reach in and compromise your life. I am in a much more secure place and have been very happy with the service James has provided.
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Having known and worked with James over the course of ten years, he is the first person I reach out to when I have any sort of IT or technical question; he is on my favorites list for when there is anything going remotely wrong in our digital world!
Recently one of our CRM email domains stopped accepting both customer emails and new leads -- BIG problem -- and we called James in a panic. To no surprise, he jumped in quickly and not only diagnosed but fixed the issue within an hour.
After his emergency help, I knew we needed James's full scope of services to assist us with the domain issues we were having across our all of stores, plus our upcoming CRM change which was approaching quickly… This meant that the significant changes -- domain migrations, dozens of DNS record updates -- would need to happen immediately. Not only did he get everything done in time, he had everything done ahead of schedule -- which allowed me to go into the CRM change completely confident and resulted in all nine of our stores having working email and receiving leads on day ONE.
Throughout the process of helping us with our domain migration and DNS updates, James communicated the progress frequently and also did a terrific job of explaining the value and impact of these changes in ways that I could both understand and in turn communicate to my executive management. He was also graciously patient and very flexible working with our in-house IT, always being transparent and respectful of them while remaining focused our common goals. I would (and will) recommend James to anyone needing any sort of IT / domain / network services; if you need help in this area, he is hands-down the guy you want!
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