FORTRESS HOSTED PBX
THE MOST HOSTED TELEPHONY FEATURES, PRICED TO WIN YOUR BUSINESS
INTRODUCTION
FORTRESS HOSTED PBX is a feaure-rich Unified Communications Service over your data network.
A voice over IP phone service offers the advantage of features such as;
- Virtual Offices
- Roaming Users
- Web and Email Access to Voicemail
- Adjustable ACD (Automatic Call Distribution) Queues
- Automated Attendant
- Call Recording
- Predicitive Dialer
- Faxing-to-Email
- Choose from a wide range of leading SIP phones (Cisco, Poly,Yealink, Grandstream)
- No PBX hardware to maintain or upgrade
All backed by the FORTRESS support team to ensure your business is running smooth!
BENEFITS
INCREASED PRODUCTIVITY
Eliminate time-consuming tasks and focus on more productive activities. Most advanced features are included standard with the service regardless of the pricing plan chosen.
ALWAYS NEW, NEVER OUTDATED
Never worry about the system becoming outdated, as software upgrades and new standard features are added, you receive them at no extra cost.
RELIABILITY AND BUSINESS CONTINUITY
No need to worry about maintaining a UPS at each site. All equipment resides in our data centers.
SCALABILITY
No need to worry about maintaining a UPS at each site. All equipment resides in our data centers.
24/7 SUPPORT
Technical support agents are on duty 24/7/365 to help resolve issues and answer any questions, no matter the time.
INCREASED PRODUCTIVITY
All location and users are managed in a single Unified Communications Service, eliminating the need for separate phone systems and carriers. This reduces costs and simplifies administration. Remote users can have unlimited mirrored extensions over a wireless network, making it ideal for businesses with multiple locations, telecommuters, and disaster recovery.
EASE OF USE
Collaborate via Voice, Online Chat, Audio and Video Conferencing and Send and Receive Faxes. It is a Phone System, a Unified Communications Platform and a Call Center Platform, All In One.
NO LIMITATIONS
VoIP technology can handle an infinite number of calls on a single line and ensures the delivery of every call and message, even during peak business hours.
COST SAVINGS
Straightforward monthly plans with
unlimited local and long-distance calls for a
low flat fee, help reduce your phone bills.
Save time and money with simple, flexible
and economical rate plans.
PLATFORM FEATURES
TRADITIONAL
- HD AUDIO
- CALLED-ID & CALL WAITING
- CALLER-ID BLOCK
- CALL TRANSFER
- 3-WAY CALLING
- RETURN LAST CALL (*69)
- ENHANCED 911 EMERGENCY CALLING (NOMADIC)
INTEGRATION
- LDAP AND ACTIVE DIRECTORY
- MICROSOFT AZURE
- MICROSOFT TEAMS
- SALESFORCE CRM
- EXPANSIVE ADMINISTRATIVE AND USER API
CALL CENTER
- OPERATOR PANELS
- CALL PRIORITIZATION
- SKILL LEVEL-BASED ROUTING
- CALL MONITOR, BARGE, AND WHISPER
- AGENT REPORTS
- AUTOMATIV QUEUE CALLBACK
- HOLDING TIME ANOUNCEMENTS
- REMOTE CALL PICKUP
- PREDICTIVE DIALER
MANAGEMENT CONTROLS
- POWERFULE MANAGEMENT INTERFACE
- WHITE-LABEL CALL ANALYTICS AND REPORTING
ADVANCED
- VIDEO CALLS
- GLOBAL AND PERSONAL DIRECTORIES W/CLICK-TO-DIAL
- MULTIPLE BUSINESSES ON A SINGLE PBX
- SHARED EXTENSIONS (HOT DESKING)
- MIRRORED EXTENSIONS
- DESKTOP COMMUNICATOR (MAC/WINDOWS)
- MOBILE APP ( IOS,ANDROID, IPADOS)
- WEATHER INFORMATION
- STREAMING MUSIC ON HOLD VIA SHOUT CAST/ICE CAST
- SIP PEERING
VOICEMAIL
- FREE VOICEMAIL WITH EVERY EXTENSION
- AUDIO, E-MAIL, OR SMS
- NOTIFICATIONS
- VOICEMAIL BLASTING
- VIDEO VOICEMAIL
- VOICEMAIL TO EMAIL
- REMOTE ACCESS
UNIFIED COMMUNICATIONS
- SMS/MMS MESSAGING
- GROUP CHAT VIA ROCKET CHAT
- FAX TO E-MAIL/E-MAIL TO FAX
- CLICK-TO-DIAL BROWSER PLUGIN
- AUDIO/VIDEO/WEB CONFERENCING WITH THE FORTRESS MEETING ROOM
- VIDEO MEETINGS
- SCREEN SHARING
- WHITEBOARDING
- AI ASSISTANCE GROUP
- MINUTES AND PRIVATE NOTES
- PRESENTATION MODE
- FILE SHARING
- OUTLOOK SCHEDULING PLUGIN
ANSWERING
- UNLIMITED AUTO-ATTENDANTS
- SELECTIVE CALL ROUTING
- DISTINCTIVE RINGING
- CALL PARKING
- INTERCOM AND PAGING
- BUSY LINE FEATURE (BLF)
- MISSED CALL NOTIFICATIONS
- CUSTOMIZABLE GREETINGS
- RECEPTIONIST INTERFACE W/OPERATOR PANELS
CALL ROUTING
- ADVANCED FIND ME/FOLLOW-ME
- CALL FORWARDING
- SERVICE CLASSES
- INTERNAL/EXTERNAL TRANSFER
- HUNT GROUPS
GET IN TOUCH
LET'S BUILD YOUR FORTRESS.
Contact us today to schedule a free consultation.
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